03
Aug 2020

Further update on our response to COVID-19

Further update on our response to COVID-19

In line with Government guidance we have begun taking cautious steps towards a phased re-opening of our offices; this means that in addition to working from home some of our colleagues will be attending our offices.

The ongoing safety and wellbeing of our colleagues remains our priority during this time and we are wholly committed to providing a COVID-Secure workspace for colleagues working in our offices.

Our Services

Your Claims

At the outset of the COVID-19 pandemic we mobilised our colleagues to work from home, ensuring that we were able to service our Clients and progress their Claims. We are proud of our colleagues and their hard work and dedication during this challenging time.

Whilst we took steps to ensure we could keep our Client’s Claims moving, some of the Defendants we work with on our Clients’ behalf temporarily suspended their activities in relation to Plevin PPI Claims.

As Government restrictions lift we are now seeing increased activity from Defendants and their solicitors. We will continue to work closely with Defendants and their solicitors to progress your Claims but expect that there will be delays for some time.

We continue to review all information published by Her Majesty’s Courts and Tribunals Service and follow the guidance on the Government website regarding changes to day-to-day Court operations but we believe it is likely that the County Courts will continue to delay, and re-schedule any non-urgent trials.

Communication

  • Email: Email remains the best way to contact us during this period and we ask that our Clients email any queries to: plevin@theclaimsguyslegal.com
  • Telephone: At present, we will only be opening our offices for part of the week so our inbound telephone lines will remain closed however, you will receive telephone calls from our colleagues where we have an urgent update to provide, or request to make.
  • Post: Royal Mail continue to keep services running but we are still experiencing some disruption due to COVID-19, meaning some delays are expected. Our team are smaller than usual as we practice social distancing in our offices. We are also taking extra care with all the post we receive to keep our colleagues safe. Because of this, it might take us a little longer than usual to process post once we receive it, but we are working hard to keep any disruption to a minimum.

We will continue to monitor all relevant sources of information and guidance and will update our Clients individually about their Claims.

We thank you for your continued patience and understanding during these challenging times.